Return Policy

Return Policy

Effective Date: August 1, 2025

At Bakelaar Jewellers Limited (the “Company”, “we”, “our”, and/or “us”), we strive for customer satisfaction. If you are unhappy with your online purchase, we have this Return Policy in place to ensure a smooth return process for you. Returns are allowed within fifteen (15) days of the date of purchase in accordance with provisions contained herein.

1. Exceptions to the Return Policy

Please note the following exceptions to this Return Policy:

The following items are non-returnable: Personalized products, such as custom jewellery, special orders and engraved pieces. In Store Purchases can be exchanged or returned for a Store Credit only.

The following items may not be eligible for return or may be returnable on a limited basis: Products that have been altered or used, such as rings that have been re-sized.

2. Returns and Exchanges

Online purchased items may be exchanged or returned for a full refund to the original purchaser within 15 days of the date of purchase, provided that the product is in its original condition and proof of purchase is presented. All returned items are subject to inspection before a refund or credit note can be issued.

The amount of your credit note or refund will reflect the price of the item(s) plus the taxes paid at the time of purchase and will exclude any delivery and return charges. A restocking fee will apply. The delivery cost of the return is the responsibility of the original purchaser.

In Store Purchases are non-refundable. Purchases can be Exchanged in 15 days from time of purchase or returned for a Credit Note, provided that the product is in its original condition and proof of purchase is presented.

Any credit note issued has no expiry and is non-transferrable. A credit note is redeemable for merchandise of the Company only. Any purchases made with a credit note shall be considered final sale.

3. Required Steps

If you intend to return or exchange your purchase, please contact us immediately. Please ensure all items are in their original condition and are contained in their original product packaging with the original manufacturer’s stickers still affixed. If the stickers have been removed, the product shall be deemed used and shall not be returnable.

4. Damaged or Lost Items

If, upon delivery, your product is damaged or is not as described, please contact us immediately so that we may review the issue. Once we have completed our review, we will communicate our resolution of the issue to you and will provide you with instructions for returning the item and processing an exchange/refund, as appropriate.

In the unlikely event of a lost package, please contact us immediately to initiate an investigation.

All shipments are insured for both damages and loss.

5. Contact Information

If you have any questions or concerns about this Return Policy, please contact us at:

Bakelaar Jewellers

160 Main Street W

Listowel, ON N4W 1A1

Phone: 519-291-3280

Email: sales@bakelaarjewellers.ca